Schedule Availability is a service scheduling feature provides an efficient way to schedule customer service in order to provide services to your customers. This shows a calendar view of all planned and their availability. You can filter the view by region, department, and starting date and you can also check and add schedule availability per week. Once the service activity is scheduled it appears on the service calendar. Users that are being assigned services can look at their calendar and see what they have to do that day.
Team Report is a table which provides information updates about the status and progress of the team. This report is done to act as tool of communication among the members of the team, allowing them to discuss issues within the team, which include the achievements, the plans, and the problems of the team. Also, the team can also identify the team’s strong and weak points, opportunities, and threats.
Team Report generates business report so as these can help the team anticipate the future trend, allowing them to make necessary adjustments to their workflow accordingly. Everybody in the team gets tailored action points for improved teamwork.
CSR Report provides an overview of how many calls, potentials, bookings, jobs, etc. in each customer service agent is done. With this report, you can measure the performance of individual customer service agents, allowing you to identify how productive each agent is and how many requests they are able to handle.
Technician Report allows you to track your technicians’ efficiency and profitability based upon an analysis of labor revenue, labor expense and the time taken to complete jobs. This report shows analysis and comparison of each technician by performance. This report also allows you to evaluate jobs completed by the technician (either at an invoice or task level) by looking at hours worked and labor expense. This information is used to return an amount per hour that your technician is earning for you in labor revenue.